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Best Auto Repair, Dover

331 Richards Ave Dover, NJ 07801

973-366-0799
Opening Hours
  • Mon 7:00AM - 6:00PM
  • Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
  • Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
  • Sat 7:00AM - 12:00PM
  • Sun Closed
CONTACT US

973-366-0799 | 331 Richards Ave Dover, NJ 07801

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

coupons

FREE Tire Rotation

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With An Oil Change Service!

  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • NAPA
  • Car Care Aware

Testimonials

JD Auto and Truck provides reliable, great service. I know when I make an appointment, they aren't going to try and sell me something I don't need. I can trust them and that's important to me. Their waiting room is humble, but they offer coffee and they have WIFI. If your repair is going to take a while, they can offer you a local ride so you can avoid hanging out there all day. Bottom line is they're friendly, honest, hard working auto mechanics who know what they're doing, and isn't that what we're all looking for?
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